Consumer Protection

How to Avoid Predatory Tow Trucks in the GTA

How predatory towing works in the GTA, what to say when a tow truck shows up uninvited, and the Ontario rules that protect you.

Published March 1, 2025 · Updated September 30, 2026 6 min readBy Aryan Talpada — Pixel Towing, Brampton, Ontario

Reviewed September 2026 against current Ontario government, FSRA and Peel Regional Police guidance.

Tow truck recovering a damaged car after a collision

How Predatory Towing Works — And How to Protect Yourself

Predatory towing has been a long-running problem in the Greater Toronto Area. Ontario's Towing and Storage Safety and Enforcement Act, 2021 (TSSEA) and the provincial Tow Zone Program were both introduced in response to it.

How "Chaser" Tow Trucks Operate

Chaser trucks listen for collisions and race to the scene, sometimes before police. The goal is to get your signature on an authorization form before you've had time to think or call anyone else. The real money is often in storage: once the car is in their yard, daily fees add up.

Pressure Tactics to Watch For

  • "You need to decide now — your car is a hazard"
  • "Police said you have to use us"
  • "Insurance is paying, so it doesn't matter"
  • Hooking up your car before asking
  • A low tow price that hides large storage fees
  • What to Say

    Outside a restricted tow zone, say calmly and clearly: "I did not call you. I've arranged my own tow. Please don't touch my vehicle." An operator needs your consent before towing your car.

    On tow-zone highways it is different. Sections of Highways 400, 401, 403, 404, 409, 410 and 427 and the QEW are in Ontario's Tow Zone Program. There, only the ministry's contracted operator can tow you off the highway — a different truck offering to tow you in a zone is a red flag.

    Your Rights Under the TSSEA

  • The operator must disclose its maximum rate schedule before providing services
  • You are entitled to an itemized invoice before you pay
  • You can pay by credit card, debit card or cash
  • The operator must tell you if it has an interest in the shop or yard it refers you to
  • See Ontario: know your rights when getting a tow.

    Steps to Take Now, Before You Need a Tow

    1. Save a tow company's number in your phone

    2. Know your roadside assistance number if your policy or a membership includes one

    3. Don't sign anything at the scene that you haven't read in full

    If You Think You Were Treated Unfairly

  • Look up the operator and its maximum rates on the Ministry of Transportation's operator lookup, and use the complaint options on Ontario's tow rights page
  • If you believe a crime was committed, contact police
  • This article is general information, not legal advice.


    Pixel Towing doesn't chase collisions. Call us at 647-673-9755 when you need a tow.

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